FAQ (Frequently Asked Questions)

Q: Where are you located?
A: We are in New York City. Astoria, Queens, to be exact. We were previously based in Yonkers, New York.  

Q: Can we visit your store?
A:  At this time no, as we are online only business. This may or may not change in the future.


Q: Do you ship internationally?
A: Yes, we ship anywhere.  

Q: Can I pick up my items?
A: We are an online business, without an always staffed location, so pickups are unfortunately not feasible at this time. This could change later.

Q: How much does shipping cost?
A: Cost depends on size, weight, insured value and destination. 

Q: Will you undervalue items on customs forms?
A: No.  Please don't ask us to lie about this or anything else.

Q: When do you ship items? 
A: Usually within 1-2 weeks of receiving full payment for items.

Q: I'm in a rush, can you ship sooner?
A: Usually no, though we may occasionally be able to make an exception.


Q: Why are your photos watermarked?
A: Scammers and lazy sellers often steal pics.  Hopefully people will realize these are not their items. Also, we believe in credit where credit is due. 

Q: May I use your photos?
A: To sell your products or otherwise generate profits, no. For good causes, maybe - contact us.


Q: Can I call you / what's your phone number? 
A: We prefer email since it's less disruptive and decreases the likelihood of miscommunication. That said, if we need to have a phone chat, we can schedule a call.

Q: How soon will you answer my email? 
A: For active transactions and urgent matters, ASAP. For less time-sensitive matters, usually within 24-48 hours. 


Q: Do you rent items?
A: Not at this time, but if you're in NYC and would be interested in renting gear from us, please let us know.


We can provide a huge list of references, just email us.